MakeMyTrip brings conversational AI agent to assist users in planning and booking
| Photo Credit: Special Arrangement
MakeMyTrip on Thursday (August 7, 2025) upgraded its existing AI agent, Myra, with gen AI capable trip planning assistant through conversational assistance which will assist users through destination discovery, shopping, in-trip, and post-sales scenarios.
MakeMyTrip users can converse with the new trip planning assistant, currently in beta, through voice or text in English and Hindi. The company said to expand to other regional languages after fine tuning conversation flows based on early user feedback.
Myra is built on a network of AI agents across all major travel categories, flights, accommodation, holidays, ground transport, visas, and forex.
It supports multimodal input (text, voice, image, video), continuous back-and-forth dialogue, itinerary edits, and post-sales support within the same interface.
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“We have always believed that technology is at its best when it solves complex problems behind the scenes, while making the customer interface as intuitive and as delightful as possible. With GenAI, we take that vision further by turning intent into action through natural, human-like conversations,” said Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip.
Published – August 07, 2025 04:35 pm IST
